Effective claims management for companies - reminder strategies for improving liquidity
Target group:
The target group consists of employees in accounts-receivable and accounts-payable departments and legal, collection and enforcement departments, as well as in debtor and claims management and debt collection departments.
Workshop objectives and content:
It is of great importance nowadays that effective and quick-responding claims management remains customer-oriented.
In this seminar, you will learn how to effectively reduce your outstanding receivables, reduce bad debt losses, benefit from cost saving potentials, and secure sales, while at the same time preserving your customer relationships.
The following seminar components deal specifically with this topic:
From credit assessment to credit management
- Search/information sources
- Credit checks through credit agencies
- Customer scoring
- Safeguarding through contract design
- Credit limit and securities
Debtor monitoring and management
- Monitoring payment behaviour
- Early detection of receivables defaults
Collection strategies and methods
- Reminders using new media
- Instalment payment agreements
- Collection communication and customer argumentation: communication strategies in customer conversations, argumentation against customer objections
Process optimisation in internal collection procedures
- Key figures in claims management: Days Sales Outstanding (DSO)
- Early detection of default risks
- Internal communication: cooperation rather than confrontation between sales and accounts
- Lawyer or debt collection procedure (checklist of selection criteria)
- Optimum cooperation with a service provider
Process optimisation in internal collection procedures
- Judicial default actions - legal enforcement
- Ordinary and consumer insolvency
Workshop methods:
Introductory presentation, group exercises, brainstorming, examples taken from practice, participant materials, visualisation on flip chart
Duration:
Basic seminar: 1 day
Dates:
By arrangement
Time:
Coordinated according to individual requirements
Venue:
The seminar can be held either at your premises or in the teaching rooms at INTERWEGA.
Group size:
Minimum 4, maximum 12
Cost:
By arrangement
To assessment results at INTERWEGA
