An open partnership – with Hanseatic principles
INTERWEGA has many years of experience with business-to-business (B2B) customers. What we offer our customers is not an off-the-peg solution, but beside a classic debt collection service also professional debtor management that has proven itself again and again. Both in national and in international business. Our aim is to carry out your instructions as respectfully and efficiently as possible and to significantly reduce your risk.
Founded in 1986 as a subsidiary of a highly reputable Hanseatic trading company, we have amassed the knowledge and experience that comes from more than 350,000 assignments and around 2,700 customers. We operate at all times Hanseatic, accurately and responsibly. Our goal is to gain trust with high quality service.
We see ourselves as partners and consultants in intelligent debtor management and debt collection for the business-to-business (B2B) segment, with the goal of optimising your processes through committed and reliable cooperation. Our activities are supported by eight pillars:
Competence
The foundation of our work is our commitment to reliability and service quality, combined with many years of experience. We train our employees specifically to meet a high standard of requirements, ensuring we are always able to respond to new requirements individually, even during ongoing processes.
Security
We accept responsibility for the assignments entrusted to us and process them with a maximum of care and transparency.
De-escalation
De-escalation is our top priority. To achieve this, we employ intelligent measures that ensure the most positive business relationship possible with your delinquent customer.
Information technology
We only use modern and secure IT solutions. Whether for data transfer and processing, in the use of customer-specified interfaces or invoicing solutions or for our online reporting evaluations.
Transparency
As a customer of our company, you are informed at all times of the current status of your assignments. You use a login that gives you 24/7 access to all status reports and reporting analyses.
Fairness
Our definition of good cooperation is when the result is a win-win situation. We are happy to offer you customer-specific invoicing solutions, success-related terms and minimal costs.
Cooperation network
To maximise the breadth of our service, we avail ourselves of a worldwide partner network. This means we can also act successfully for internationally positioned customers.
Sector expertise
Our efficient claims management / debt collection offers individual solutions for many sectors to secure cash-flow and revenues, even with constantly changing economic parameters.
INTERWEGA offers you a comprehensive range of services both at the invoicing stage and with initiating and following up the various dunning levels. This is an important requirement of processes that are gentle on resources.
Benefits to you at a glance:
- High level of specialisation in business-to-business (B2B) with verified relevant references
- Almost 40 years of experience
- Fair, success-related terms
- Individual consultation
- Individual analysis and operational evaluation of each assignment
- Consideration of order history
- Determination of sector-oriented workflows within the job processing
- Highly qualified specialist personnel and experienced contact partners
- Fast, quality-oriented performance
- De-escalating approach designed as far as possible to preserve a positive business relationship
- Above average success rates in out-of-court proceedings
- Own academy and seminars
- High level of transparency with protected online access
- Relief of pressure on your employees
