Target group:
The target group consists of employees in accounts-receivable and accounts-payable departments and legal, collection and enforcement departments, as well as in debtor and claims management and debt collection departments.
Course objectives and content:
This state-certified and approved distance-learning course (ZFU course approval, Approval No. 775099) is ideal for all those interested in completing their further training individually and with their own personal timetable, while working full time. The broad-based knowledge gained from the consecutive modules will enable you to handle outstanding receivables from defaulting customers in a professional manner. You will learn everything of importance in the daily business of debt reminders and collection, from individual reminder letters, to telephone collection procedures and default summonses to legal enforcement. All presented in a clear and practical way.
Good to know:
Distance learning courses are an integral part of the education landscape in Germany today. Unlike seminars held at academies or education institutes, this form of training is organised to be highly flexible in use. Instead of students being required to attend lectures, the course materials are delivered to them at home.
Part 1:
Introduction
- Course 1: The effective individual reminder
- Course 2: Objections and examination of legal basis
- Course 3: Legal certainty assessment
- Course 4: Principles of debt collection
- Course 5: Telephone collection: telephone debt collection procedures and dealing with customer objections Examination questions
Part 2:
- Course 6: Supplier credit – credit system basics
- Course 7: Securing the claim
- Course 8: Judicial default actions and legal enforcement
- Course 9: Special aspects concerning private individuals
- Course 10: Special aspects concerning companies
Examination questions:
After completing the course, participants have the opportunity to take part in the institute’s internal assessment assignment, leading to the qualification of Claims Management Specialist (FUW).
Methods:
The course materials are delivered to your home. The materials will remain a practical source of reference for the future.
Duration:
The calculated time requirements are 4–6 months for the distance-learning course and 4–6 weeks for the final assignment
Dates:
You yourself determine when you wish to begin the course. There is no prescribed semester start. You can learn when you have the time and wherever you enjoy learning. Distance learning involves no expensive and time-consuming travel.
Cost:
By arrangement.
